Webinar
Would Agentic Coders ever be production-grade? Learning's from Intercom
With
Des Traynor
13 May 2025
AI is no longer just an assistant. It’s becoming the worker. But could agentic coders ever be production-grade? Des Traynor, co-founder of Intercom, explores what it takes to make AI agents not just useful, but reliable enough for production. Drawing from Intercom’s journey in automating customer support with Fin, an AI agent, Des shares lessons learned in building agents that own workflows end-to-end that are trustworthy and production-ready; from design and deployment to measurement and continuous improvement. Join this talk for practical insights and thought-provoking ideas on how enterprise teams can responsibly harness agentic AI in real-world applications.
About The Speakers
Des Traynor
Chief Strategy Officer & Co-founder, Intercom
Co-founder and Chief Strategy Officer at Intercom, leading R&D and shaping product strategy, with a background in UX, teaching, and startup investing.
Ben Galbraith
Head of Product, Tessl
Ben Galbraith leads product & design at Tessl with a track record across Google, Segment, and multiple successful startups, now based in London
THE WEEKLY DIGEST
Subscribe
Sign up to be notified when we post.
Subscribe